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Most smaller businesses use a Managed Service Provider (MSP) to provide IT and website support. If you are not an IT expert yourself, it can be challenging to know how to select an MSP and to ensure that they will deliver the services you need for your business.
With UK businesses increasingly under attack from cyber criminals and your MSP having access to your systems and data, it’s also important to know that your MSP is serious about cybersecurity.
The National Cyber Security Centre (NCSC) has published a handy guide that can help you to ask the right questions and be able to take a proactive approach with your MSP.
What’s in the guide?
The following subjects are covered in the guide:
- Choosing an appropriate MSP - The guide includes information on the certifications you should expect to see and what should be contained in a clear contract.
- Security issues to discuss with your MSP - These include ideas for conversations to have with your MSP on patching and updates, backups, access, logs and incident response.
- Details to check in your MSP contract - For instance, you will want to know about your Service Level Agreement (SLA) response and resolution times, and what plans you have for systems that are coming to the end of their life.
The guide concludes with an MSP due diligence checklist that could be a useful resource when discussing your IT systems and website with your current MSP or when you need to find a new one.
To review the guide, see: https://www.ncsc.gov.uk/guidance/choosing-a-managed-service-provider-msp
The information provided in this blog is for general informational purposes only and should not be considered professional advice. As far as we are aware, the content is accurate at time of publication. Torgersens assumes no responsibility for errors or omissions in the content or for any actions taken based on the information provided.
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